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Home > Return Policy

Return Policy

100% Satisfaction Guaranteed 
We stand behind everything we sell. If you are not satisfied with your LandMice USA purchase, you can return it for a replacement or refund. 

Items must be returned within 14 days of purchase. LandMice USA guarantee doesn't cover ordinary wear and tear or damage caused by improper use or accidents. If your item has a manufacturing defect in its materials or workmanship, you can return it at any time within 1 year You must have a proof of purchase (store receipt, gift receipt, shipping invoice) for all returns and exchanges. 

Since quantities may be limited, you can expedite an exchange by placing a new order and returning the unwanted merchandise. 
Returns and Exchanges by Mail If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. LandMice USA is not responsible for packages lost in transit without proof of tracking. 
Packages must be postmarked within 14 days of receipt. If a customer returns merchandise that does not meet conditions of the 100% Satisfaction Guarantee, it will be sent back to the customer at their expense. 

To return or exchange an order by mail: Include a copy of your proof of purchase. No proof of purchase? Ship your package with a carrier that can provide tracking and insurance. 
Send to: 

Landmice USA 
Returns Dept. 
841 Meridian st 
Duarte ca 91010